BROWSE THE SITE
Enter brand name and model number of the product in the search box and click the search button. If you are unable to find the product you are looking for, have a go at rehashing your pursuit with or without spaces between the words or with an alternate spelling. You may also search for the product with the help of basic description or keyword.
Put the particular word or a group of words in the search bar that best depict what you are searching for. Case in point, to discover a Laptop devices, sort "Laptop" in the entry box and tap on the Search button. To become more particular, take advantage of a group of words. Consider what one of kind words may show up on the pages you're keen on. Likewise, attempt to utilize more than one pursuit word at whatever point you can. By and large, the more pursuit words you utilize, the more coordinated the inquiry, and the better the outcomes.
BROWSE THE SITE
Just tap the Add to Cart button to preserve the product in your cart in order to make the purchase. You may keep on adding products to your cart until your order is completed. After adding the products to the cart, you can tap on the “cart icon” button on the top right side. To view and manage your orders in your cart, click on “view cart” and then opt for “checkout”.If you don’t want to do any changes in your cart, click on “checkout” to directly go through the checkout process where you need to provide your billing details and delivery details, delivery method, payment method and confirm the order to place an order. To continue shopping from NJOY SHOP, tap on “continue” button on the right bottom side.
To order the product via your phone, you may call us on our Toll-Free number 1-800-568-7596. We offer cordial, supportive associates offer quick, individual service to our clients.
If your product is still in the new condition and not unboxed or not delivered, we can roll out a few improvements, for example, size and color. Don't mind to call us at 1-800-568-7596 at the earliest opportunity to roll out these improvements. Or you can follow the instructions to cancel and rebook the order with the required changes. It would be ideal if you take note of that our fulfilment and delivery systems are intended to get orders on their way rapidly and proficiently. In this way, once the request has changed to the processing status, our customer support staff will not able to remove or add products to your cart once the order has been processed.
SET UP AN ACCOUNT
A registered account with NJOY SHOP furnishes you with some additional features versus guest account. The account permits you to save numerous billing and shipping addresses, you only need to fill this information once. A registered account holds all the details related to order history, wish list, rewards points, transactions, and return request in order to assist you. You will be authorized to track your shipment. Additionally, a shopping cart that you have initiated however not finished are put away with your stocked in your cart, so you can retrieve them later.
A password can be anything between 3 to 20 characters. For security reasons, your password needs to be a mix of upper and lower case alphabets, numbers, special characters. You can also add a whitespace to make it much better if you like it. Passwords are case sensitive where lower case and upper case are not treated as the same so you can use varied capitalization and blend of letters.
If you forget your NJOY SHOP password, you can recover the password indication via email by visiting the Forgot password page. You have to put your registered email address in Email Address Section. Within a short period of time, you will get an email with guidelines to change your password. After that every time you forget your password, you need to change your password.
Want to get updated with the new arrivals at NJOY SHOP. Then, you need to sign up for the NJOY SHOP Email Newsletter. To receive the Email Newsletter, you have to own an active NJOY SHOP account. If you a newbie, you can subscribe the newsletter at the time of registration. And if you are an existing customer, go to your account, tap on “Subscribe / unsubscribe to newsletter” and opt for “yes” radio button to subscribe the newsletter.
PRIVACY & SECURITY
NJOY SHOP understands the significance of a strong fraud detection and determination ability. We and our online payment partners keep an eye on transactions consistently for suspicious activity and emblem possibly deceitful exchanges for manual verification by our team. If we are still unable to eliminate the possibility of fraud absolutely, the transaction is kept on hold and the client is requested to provide the identity documents to ensure that the purchase is made by a certified card holder.
Definitely, it does. Owning a Njoy Tech account permits you to:Track the status of an order effortlessly Look at your past requests Ask for a returnStore numerous billing and shipping addresses Add products to the wish list and shopping cart to purchase them later.
Either you want to change your old password or forget the password. Visit the password page to send an email to your registered email id. You will receive an email with instruction to change your password.
You need to login to your NJOY SHOP account and click on “My Account”. After that opt for “Edit your account information” where you can update your first name, last name, contact number and email id. You will also be able to edit you password, address and wish list.
Initiate an order online or via making a call to NJOY SHOP. We don’t acknowledge orders via email. We accept Credit & Debit Cards as well as you can make the payment via Paypal.
If your order is successfully placed, you will get a “success” message “Your order has been placed!” on the same page.
Yes, you will get notified via email when your product is processed for shipment.
The typical shipment period is 1-14 business days as per US orders with standard shipping. You may get in touch with our Customer service staff if you don’t receive your product within the expected time period.
If you own any gift voucher or coupon code, you can apply it to get some extra discount on your product.
The checkout process is a four steps checkout process for registered customers. But if you are not registered with NJOY SHOP. You can opt for Guest Checkout but you need to provide your personal details to complete a six steps checkout process.
Enter the billing address, if your billing address and shipping address are same, you will be directly redirected to Delivery method in order to proceed further.
Here, you need to provide the shipping address where you may want to receive your order. If your billing address and shipping address are different, you need to uncheck the box “My delivery and billing addresses are the same” and provide the shipping address in the Delivery details. You have to click “Continue” to ensure that your delivery detail is correct.
Opt for the preferred payment method that you want to use. You need to ensure that your payment details are entered accurately to circumvent the further delay in the checkout process.
To complete your acquisition, you have to confirm your purchase by click on “Confirm Order”.
You can take advantage of only 1 coupon code or gift voucher to get some more discount on your cart products.
To get discount coupons and promotional codes from NJOY SHOP, you need to subscribe to our newsletter. So we will be able to update you about the best deals and new arrivals as well via email.
To return a product, customer needs to follow the entire process of return. You may ask for your refund request number from NJOY SHOP in order to complete your return process. For more details, kindly read our Return policy.
To return any particular product, you need to request for a Return Merchandise Authorization number. NJOY SHOP takes 1 business day to process your return request number. All products take around 1-14 business days to get handled once received.
Yes, however, you'll have to call us for assistance. On the off chance that you can give the email location, first and last name, or last name and zip code of the gift giver, we can initiate the return process.
NJOY SHOP provides 30-day warranty. The process of return need a return request number and take around 1-14 business days.
It takes one business day to generate a refund request number for your product.
NJOY SHOP allows you to pay via multiple payment methods. Whatever the method of online payment, NJOY SHOP assures that our payment gateway partners take benefit of secure encryption technology to preserve your transaction details confidential. You may utilize Credit or Debit Card option which is securely processed as well as by PayPal.
The final product price which is offered by NJOY SHOP includes the sales tax.
You may check your recent product order history in “Order History” tab of your account. You will be able to determine your product’s Order ID, Order Status, Date, No. of Products, and Total billing amount.
To evaluate your purchase history, you may click on “Transaction” tab for the detailed information such as description, transaction amount and date.