We commit to being your trusted accomplice for technology by offering the consultation, services and comfort your merit — all at competing costs. If in case you are not fully satisfied with your product purchase, let us offer you a substitution, some assistance with returning or repair.
To return any particular product, a Return Merchandise Authorization (RMA) is required which you have to contact us & obtain. Once, obtained, a return request will be originated and you will receive an email pertaining to the procedure of returning the product.
The product needs to be returned in its original package unless it is damaged, with all accessories as it was at the point when you received it. In case of exchanges, another product request will be raised & a new product will be sent to you however in case of refunds, the merchandise has to be returned & received in the original package & a refund request will be raised. Refund can take up to 7-14 business days.
Delay in processing can be taken place at the time of return if the invoice of the item is not included with the product as well as a note is mandatory to determine the reason behind the return. So customer needs to ensure that invoice and note are incorporated with the product packaging before shipping it. Customer will pay for the freight charges in case of returns however we will credit the shipping/freight charges in cases of exchange.
If you notice damage or fault after conveyance in the product on arrival, please contact our Customer Service representatives. Depend upon the defect, the customer may be offered a repair or substitution of the product. To get an exchange of your product, photographs of the products are required by the shipping carrier as well as you need to fill a shipping claim.
If it's not too much trouble Customers can contact our customer service hotline at – 800-568-7596 or email to submit photographs to firstname.lastname@example.org, once you have presented your Return solicitation to stay away from any deferrals with processing your request.
Product replacement would be done as new order places and shipping will be charged to customers, if applicable. To exchange processing the product, you also need to have an exchange request number which will be given within 1 business day of the request.
NJOY TECH Marketplace Policy:
The user will be in charge of giving back the request and full credit will be issued once received and processed and affirmed to be damaged/defective/mis-dispatched. Items which are claimed as inadequate or damaged will be assessed. All things deemed not to be damaged or defective will be charged a restocking price, if applicable.
All declined requests will be subjected up to 25% restocking expense in addition to shipping charges for both headings.
A 15% restocking cost will be charged for all non-imperfect returns.
Substitution item should be requested again as another request with another request number and will incorporate cargo and taking care of the charges.
Note: Credit won't be issued without the arrival following to show return was conveyed back. Returns take some an opportunity to prepare and affirm the reason picked is right, in this way, attributes can take up to 15 business days from the date the thing is conveyed back.